4. How can a service brand be developed?
5. How can the "Flower of Service" model be used to develop a
brand?
Answers
Service brand development- Service brand development includes the creation of a company identity and marketing strategy to create a service offering that meets customer needs and preferences.
To develop a service brand, you should follow these steps: Understand and define the service offering, Understand the target market, Develop the brand, positioning, Create the brand identity and Develop the marketing strategy.
5. Flower of Service Model-The "Flower of Service" model is a framework that can be used to visualize the service offerings that a business provides. According to this model, there are eight key elements of service that are essential to creating a successful service brand.
These elements are as follows:
Information - provide customers with information about the service or product.
Facilitating goods - provide customers with the physical goods required to deliver the service.
Explicit services - the services that are provided to the customers.
Implicit services - the overall experience and customer service.
Caring - how the business interacts with customers and provides support.
Hospitality - the level of customer service and customer satisfaction that the business provides.
Consultation - how the business provides customers with expert advice and consultation on the services that they provide.
Value - how the business can provide value for its customers by creating unique services or products.
These eight elements can be used to develop a service brand by determining which services are most important to customers and focusing on those elements that will make the most difference.
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Related Questions
Which of the following is true of the capitalist system? A) The market system coordinates economic activity.B) It is more responsive to society's needs.C) It is less cumbersome then a government-operated system. D) It is less costly than a government-operated system.E) All of the above are true of a capitalist system.
Answers
The correct option among the following is: A)
The market system coordinates economic activity. Capitalism is an economic system that is founded on the concepts of private ownership of the means of production, the creation of goods or services for profit, and the control of the market competition. In a capitalist economy, the market is responsible for regulating the economic activities.The market system coordinates economic activity.
This ensures that production, distribution, and prices are all determined by the market mechanism. Since the market mechanism operates via the laws of supply and demand, it is considered to be the most effective method of allocating resources.A capitalist system is usually more responsive to society's needs than a government-operated system. This is because it allows for greater innovation and flexibility in adapting to changing market conditions.
Capitalism is less cumbersome than a government-operated system. It is also less costly since it does not require the same level of bureaucracy and regulation. However, capitalism also has some disadvantages, such as inequality, lack of social welfare programs, and environmental degradation. So, option A is the correct option.
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biggest transition between school and post school
Answers
Mention five legal ways to spend money
Answers
Some ways that you can spend money legally are:
Buying booksGoing on a vacationBuying a companyGiving to the poor or a charityEmploying laborWhat is Money?This refers to the legal tender that is used for the buying and selling of goods and services that have an inherent value
Hence, we can see that based on the given question, money can be spent in a variety of ways legally and this includes starting a business, giving to the poor, etc.
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Flexible payments that change from month to month are referred to as: Multiple Choice budget variance. cash flow. fixed expenses. insolvency. variable expenses.
Answers
The Variable Expenses is an expense of flexible payments that change from month to month.
What is Variable Expenses?A variable expenses is an expenses that change over time such as sales commissions, direct labor costs, cost of raw materials etc.
Hence, the variable expenses is the expense of flexible payments that change from month to month.
Therefore, the Option E is correct.
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What kind of services do banks offer their customers?
Answers
The services most often provided include a variety of checking accounts, saving accounts, certificates of deposit, and loans, including car loans and home mortgages. Additional services may include safe deposit boxes and investment-related services.
Explanation:
Read the following scenario, and then answer the question below.
A new pet supply company plans to primarily sell products in stores. They need a system that will track their large
inventory and keep customer sales records.
Which evaluation factor will be most important when choosing technology for the company?
1)speed
2)size
3)storage
4)connectivity
Answers
The correct answer is 3) storage
Explanation:
In technology, storage refers to the amount of information a system, program, or similar can record and save. This factor is especially important when businesses or companies need to keep a lot of information from sales, inventory, and similar. This occurs in the case of the pet supply company because it is explained they need a technological system to "track their large inventory and keep customer sales records", therefore their priority will be to record and save their information or the storage in the system.
Answer:
c
Explanation:
c
Unlike a printed product, online service information
can be instantaneously ___ by the provider.
Answers
Answer: bolt
Explanation:
what are the sources of income of the government? where do these taxes go?
Answers
Answer:
The taxes go in the national income of country
“Creditors do not actually have to worry about their dues in case the business fails.” In which form of business is this possible? Which special feature is highlighted in this statement ?
Answers
Answer:
sole proprietorship
Explanation:
In simple words, Unique property could be described as a business framework controlled and run by a single individual, therefore there is no separate legal entity and his corporation. It is a form of basic business framework, which is usually used for individuals who start up some sort of corporation.
This is therefore the greatest suitable form of business for the statement of the problem, because in this framework there is really only one proprietor in the corporation who ensures his ultimate responsibility with all earnings, debt obligations and failures underlying in the commercial enterprise.
Can someone please help me!! Explain what each key means and give an example of each one
Answers
Political savviness, self-promotion, trust-building, and network leveraging are all crucial abilities and tactics for success in a variety of professional and social contexts.
Explain Political savviness, self-promotion, trust-building, and network leveraging.Understanding and navigating the complicated dynamics and relationships inside a group or society is referred to as having political savvy. Actively promoting one's own abilities, successes, and successes to others is self-promotion. Building trust involves creating solid, gratifying connections with others that are founded on courtesy, honesty, and integrity. Gaining support, forming coalitions, and attaining shared objectives may all depend on this. Using one's social and professional networks to find opportunities, resources, and information is known as leveraging one's network. This can entail creating and maintaining a solid network of contacts, fostering connections with influential figures, and utilizing those connections to further one's own or one's career goals.
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How are social and economic factors influencing companies’
approach to hiring, motivating, and retaining employees?
Answers
social and economic factors are essential to consider while planning and implementing the company's approach to hiring, motivating, and retaining employees
Social and economic factors play an important role in how companies approach hiring, motivating, and retaining employees. These factors can significantly influence the strategies and tactics that organizations employ to manage their human resources.
In terms of hiring, companies may be influenced by social and economic factors such as changes in demographic trends, labor market conditions, and shifts in consumer preferences. For example, a company may need to adjust its recruitment strategy to attract a more diverse pool of candidates or offer more flexible work arrangements to appeal to millennials who value work-life balance.
When it comes to motivating employees, social and economic factors can also have a significant impact. For instance, if economic conditions are weak and unemployment rates are high, companies may need to offer higher wages, better benefits, and more opportunities for professional development to retain their best employees.
Lastly, retaining employees is also an important challenge for many companies, and social and economic factors can play a role here as well. For example, if a company is located in an area with a high cost of living, it may need to offer higher salaries or better benefits to compete with other employers in the area. Alternatively, companies may need to offer more flexible work arrangements to accommodate employees who have family responsibilities or other personal commitments.
In conclusion, social and economic factors are essential to consider while planning and implementing the company's approach to hiring, motivating, and retaining employees. As the economy and society continue to change, companies must be agile and adjust their strategies accordingly to succeed in the marketplace.
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tools - machinery - and infrastructure are classified under the resource category of
Answers
Tools, machinery, and infrastructure fall under the resource category in various industries and sectors. They are essential assets that enable the production, development, and maintenance of goods and services.
Tools, machinery, and infrastructure are vital resources that support economic activities across different sectors. In manufacturing, tools and machinery encompass a wide range of equipment, from hand tools to complex industrial machines, used in production processes. They play a crucial role in enhancing efficiency, precision, and output levels. Infrastructure refers to the physical structures and systems necessary for the functioning of a society, including transportation networks, power grids, communication systems, and buildings.
It provides the framework for economic activities by facilitating the movement of goods, services, and people. Well-developed infrastructure enables businesses to operate smoothly, connect with markets, and reach customers efficiently. Overall, tools, machinery, and infrastructure are key resources that contribute to economic growth, productivity, and development in various industries.
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The original cost of a piece of equipment was $100,000. The equipment was depreciated using the straight-line method with annual depreciation of $20,000. After two years, the fair value of the equipment is $82,000. How much is the book value of the equipment at the end of the second year?.
Answers
$938,000 is the book value of the equipment at the end of the second year.
Cost Of Equipment : $100,000
Year one Depreciation : $20,000
Year Two Depreciation : $82,000
Book Value after Second year: $100,000-$20,000- $82,000 ; $938,000
Equipment is a tangible long-term asset that benefits a business over several years of use. computers, vans and manufacturing machinery are all examples of device. they're tangible due to the fact they have a bodily shape—not like intangible property (inclusive of patents, emblems or copyrights) that don't.
Device most generally refers to a hard and fast of tools or other objects usually used to attain a specific goal. specific jobs require specific kinds of gadget.
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In the music industry, are considered a newer substitute for CD-based music stores. O A. cassettes O B. spreadsheets OC. business processes OD. Internet music sites O E. records
Answers
In the music industry, Internet music sites are considered a newer substitute for CD-based music stores. Option D is correct.
With the rise of digital technology and widespread internet access, online platforms have revolutionized the way people consume music. Internet music sites offer a more convenient and accessible way to discover, purchase, and listen to music compared to traditional CD-based stores.
These platforms include streaming services, digital download stores, and online marketplaces. As a result, they have disrupted the traditional music industry, leading to a decline in CD sales and the prominence of digital music consumption.
Therefore, option D is correct.
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Which one of the following statements about the payback method of capital budgeting is correct?
A. The payback method does not consider the time value of money
B. The payback method considers cash flows after the payback has been reached.
C. The payback method uses discounted cash flow techniques
D. The payback method will lead to the same decision as other methods of capital budgeting
Answers
Statement A is correct - the payback method of capital budgeting does not consider the time value of money.
The payback method is a simple and commonly used technique for evaluating capital budgeting projects. It measures the length of time it takes for a project to generate enough cash flows to recover the initial investment, or "pay back" the cost.
While the payback method is easy to use and understand, it has limitations, including not taking into account the time value of money. This means that cash flows that occur further in the future are not given as much weight as cash flows that occur earlier.
Statement B is incorrect because the payback method only considers cash flows up until the payback has been reached - it does not consider any cash flows beyond that point. Statement C is also incorrect because the payback method does not use discounted cash flow techniques.
Statement D may be true in some cases, but it is not a guarantee. The payback method can lead to different decisions than other methods of capital budgeting, such as net present value or internal rate of return, depending on the specific project and its cash flow profile.
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during the introduction stage sales are ______ and profit is ______.
Answers
Product Life cycle Management has several stages. The stages determined the growth and low downs of product. During the introduction stage, sales are growing slow(low) and profit is minimal.
Market Introduction stage is often called the introduction stage that has a low growth rate of sales as the product is said to be recently brought into limelight and consumers may not know much about it.Most times, firms do experience losses rather than profits during this stage. and so when product is new on the market and small or no profit is made due to high costs and low sales.
Conclusively, the stage gives a lot of opportunities such as low competition in the market.
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You are a multi-disciplinary project group, tasked with preparing proposals for a new outdoor Pop Music Festival. The inaugural Festival is to take place in June 2023.
The client, a Music Entrepreneur, has stipulated that the annual festival is to be aimed at families; last 7 days, attract 250, 000 people over the 7-day period, with 50, 000 at any time. The major sponsors, a Building Society and a Bank are very supportive of the Family concept of the Festival and any bad publicity from the Festival could cause them to withdraw their support. You should assume that Planning Permission would require, amongst other things that as much of the site as possible should be returned to Farming use after the Festival. The site is a farm located on the other side of a river currently accessible only by foot.
The proposals are to take account of all the factors critical to the success of the Festival.
List the key stakeholders to the project, i.e., the significant parties that can influence or are affected by the project. You should allocate roles to each stakeholder respectively.
Indicate stakeholders who are not at the group meeting, but whose interests must be considered; e.g. customers, entertainers, neighbours, Land owner, Local Planning Authority etc.
List the primary requirements/objectives for the project, of each key stakeholder and indicate any secondary objectives of the project if any.
Agree a succinct statement of the Objectives of the Project that meets the primary requirements of the key stakeholders
List the critical issues for consideration in developing the project
List the primary functions (i.e., what the project must do, rather than what it is), that the project must fulfill to meet the objectives (Express in simple verb-noun form;. E.g. Attract families; Satisfy Planners; Make profit; Have good access; Accommodate families)
Brainstorm each of the primary functions to generate as many ideas as possible to achieve the functions and list all generated ideas.
Answers
As a multi-disciplinary project group, we propose the following plan for the new outdoor Pop Music Festival:
1. Site Selection and Access: We will carefully select a suitable farm site that can accommodate the festival's requirements. Since the site needs to be returned to farming use afterward, we will prioritize minimizing environmental impact. We will also explore options for temporary bridge construction or boat transportation to provide easy access across the river for festival attendees.
2. Event Planning: To ensure the festival is family-oriented, we will curate a diverse lineup of popular artists suitable for all ages. We will incorporate various entertainment options such as interactive activities, children's zones, and family-friendly attractions throughout the festival grounds. Safety measures, including designated areas for children and family facilities, will be implemented to create a secure environment.
3. Infrastructure and Sustainability: Temporary infrastructure, such as stages, seating, and facilities, will be designed and constructed in a manner that allows for easy dismantling and minimal impact on the land. We will prioritize eco-friendly practices, including waste management, recycling, and energy-efficient solutions. Collaboration with local farmers will facilitate the restoration of the site to its original farming use after the festival.
4. Risk Management: We will implement a comprehensive risk management plan to minimize potential negative incidents and ensure the sponsors' continued support. Safety protocols, security measures, and emergency response procedures will be put in place to safeguard attendees and mitigate any possible risks.
By following these proposals, we aim to create a successful outdoor Pop Music Festival that caters to families while respecting the environment and meeting the expectations of the major sponsors.
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during the month of march, harley's computer services made purchases on account totaling $46,300. also, during the month of march, harley was paid $12,200 by a customer for services to be provided in the future and paid $38,300 of cash on its accounts payable balance. if the balance in the accounts payable account at the beginning of march was $78,700, what is the balance in accounts payable at the end of march?
Answers
The balance in accounts payable at the end of March is $86,700
What was balance in accounts payable at the beginning of March?
The balance in the accounts payable at the beginning of March was $78,700, it is basis for deriving the balance at the end of March because the opening balance plus new purchases minus payments made in March gives the balance as at the end of March.
The balance in accounts payable at the end of March=beginning balance+ purchases-payment
beginning balance=$78,700
purchases=$46,300
payment=$38,300
The balance in accounts payable at the end of march=$78,700+$46,300-$38,300
The balance in accounts payable at the end of march=$86,700
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Does the mass of an object dictate the acceleration of
a falling object
Answers
Answer:
no mass does not affect the acceleration of the falling object.
what benefits do you think its the best?
working knowledge of the functional areas of business.
ability to recognize an ethical dilemma and make the most appropriate response.
the ability to work effectively as a member of a team.
Answers
Explanation:
I think the (a) is the best.
2. A closer estimate of the total cost can be made by including the estimated sales tax. Use a formula to calculate the estimated cost for July 2014 using 7% sales tax. Then, write the formula you used and the estimated cost in the cell below. Hint: Convert 7% into a decimal for the formula.
Answers
Answer: Hello your question has some missing details hence I will provide an answer based on the general scope of your question
answer ; =([Cost] * 1.07)
Explanation:
Assuming the table heading for estimated cost in July 2014 is named "Cost"
Total estimated cost
Total = Cost * ( 1 + Sales Tax )
= Cost * ( 1 + 0.07 )
= Cost * 1.07
Excel equivalent formula used that can be used = ([Cost] * 1.07)
What is the return rate for brick-and-mortar stores?
A. 10%
B. 20%
C. 3%
D. 15%
Answers
The return rate for brick-and-mortar stores that one will receive is 3%. Hence, Option C is correct.
What is the return rate?A return rate is something that an individual receives in exchange or returns for something else. One can receive this return in various cases, like when someone has lent money to someone for a particular period of time.
In other words, the return rate, or rate of return, is the amount received after making any type of investment. The amount that they will receive in addition to that particular amount is the amount that gets after the calculation of the percentage of the return rate, and that percentage is fixed.
Therefore, it is the return that one has to make after the completion of the time period for which the investment has been made. Option C is correct.
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52. The greatest advantage of using a credit card is that it provides
A. An easy way to establish a personal credit history.
B. An easy way to avoid going into debt.
C. A less expensive way to pay for college.
D. A safe way to improve one's credit score.
Answers
The greatest advantage of using a credit card is that it provides a safe way to improve one's credit score. Option D
What is a credit card score?A credit score is a three-digit figure that lenders use to determine how hazardous lending money to someone is. A good credit score indicates that a person is a low-risk borrower, which may result in cheaper loan interest rates in the future.
A poor credit score indicates a high-risk borrower, which may result in higher interest rates and less favorable loan terms.
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The _____ of a firm uses information from the sales budget and various cost budgets to develop a forecast of net earnings for the planning period.
Answers
According to business management roles, the "financial manager" of a firm uses information from the sales budget and various cost budgets to develop a forecast of net earnings for the planning period.
This is because the financial managers are the individuals in a firm whose role or responsibility is to ensure that the organization is functioning well financially.
Their roles usually involve providing the financial guidance, developing financial reports, making direct investment activities, etc.
Hence, in this case, it is concluded that the correct answer is "Financial Manager."
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Is profit the same as cash flow?
Answers
Answer:
No
Explanation:
Cash flow refers to the money that flows in and out of your business. It's income and expenses.
Profit, however, is the money you have after deducting your business expenses from overall revenue. Both are important, but cash flow is essential to keep your business running in the here and now.
As you read this sentence, identify the subject of the sentence and the words that modify, or further describe, the subject. An often foolish child, Mari followed the convoluted path that wound into the forest. Which phrase modifies Mari, the subject of the sentence
Answers
The subject of the sentence is Mari, who is described as "an often foolish child." The phrase "that wound into the forest" modifies the convoluted path, not Mari. The sentence describes how Mari followed the path, which happened to wind into the forest.
The phrase "An often foolish child" modifies the subject of the sentence, which is "Mari." It provides additional description and characterization of Mari. In the sentence, "Mari" is the subject, representing the person being described. The phrase "An often foolish child" further describes Mari by providing information about her characteristics, specifically highlighting that she is an "often foolish child." This phrase adds context and helps to paint a picture of Mari's behavior or tendencies. Overall, the phrase "An often foolish child" serves as a modifier that further describes the subject, Mari, in the sentence.
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Given the following Year 12 Financial Statement data for a footwear company:
Income Statement Data
Year 12 (in 000s)
Net Revenues from Footwear Sales $ 350,000
Operating Profit (Loss) 100,000
Net Profit (Loss) $ 63,000
Balance Sheet Data
Cash on Hand 10,000
Total Current Assets $ 70,000
Total Assets 313,000
Overdraft Loan Payable 5,000
1-Year Bank Loan Payable 10,000
Current Portion of Long-term Loans 17,000
Total Current Liabilities 48,000
Long-Term Bank Loans Outstanding 90,000
Shareholder Equity: Year 11 Balance Year 12 Change
Common Stock 10,000 0 10,000
Additional Capital 123,000 0 123,000
Retained Earnings 29,000 13,000 42,000
Total Shareholder Equity 162,000 +13,000 175,000
Based on the above figures the company's "free cash flow in Year 12 was
63000
-3350
59650
24.0%.$38,500
None of these.
Answers
The company's free cash flow in Year 12 was $63,000.
Based on the provided Year 12 Financial Statement data for a footwear company, the company's free cash flow in Year 12 can be calculated as follows:
1. Calculate Operating Cash Flow (OCF):
OCF = Net Profit (Loss) + Depreciation & Amortization
Since Depreciation & Amortization is not provided, we'll use Net Profit as a proxy for OCF.
OCF = $63,000
2. Calculate Net Investment in Capital Spending:
Since Capital Spending is not provided, we'll assume it is 0.
3. Calculate Free Cash Flow (FCF):
FCF = OCF - Net Investment in Capital Spending
FCF = $63,000 - 0
FCF = $63,000
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The MDen, the popular vendor of officially licensed University of Michigan goods and apparel based in Ann Arbor, MI, can now sell Denard Robinson jerseys thanks to a change in NCAA rules regarding name, image and likeness rights. MDen’s CFO, Mitchell Burdick, is considering some options with respect to pricing and cost structure regarding these jerseys. Mr. Burdick shows the following quarterly estimates relating to the jerseys for the fourth quarter of 2021, for sales of 5,000 units
Net Income $ 180,000
Tax Rate40%
CM Ratio80%
Fixed Costs $ 100,000
1. Should The MDen increase its sale price by $5 and increase its advertising budget by $15,000 if this would result in a decrease in unit sales of 5%?
A. No, NOI would decrease by 11,250 B. No, NOI would decrease by 21,250 C. Yes, NOI would increase by 18,750 D. Yes, NOI would increase by 31,250
2. What level of sales units would lead to net income of $160,800?
A. 4,600 B. 4,800 C. 4,788 D. 3,260
3. What would The MDen’s margin of safety percentage be at the sales level in part (c)?
A. 68% B. 58% C. 63% 73%
4. At the sales level in part (c), what is The MDen’s degree of operating leverage?
A. 1.17 B. 1.25 C. 1.50 D.1.37
Answers
To achieve a net income of $160,800, MDen would need to sell 3,260 units of the jerseys.
1. To determine whether MDen should increase the sale price and advertising budget, we need to analyze the impact on net operating income (NOI).
Current sales: 5,000 units
Current contribution margin ratio (CM ratio): 80%
Current fixed costs: $100,000
Current net income (before taxes): $180,000
Tax rate: 40%
If unit sales decrease by 5% due to the price increase and increased advertising, the new sales would be 5,000 - (5% of 5,000) = 4,750 units.
Option A: No, NOI would decrease by $11,250
To calculate the new net income, we need to determine the new contribution margin and deduct fixed costs and taxes.
New contribution margin = (New sales * CM ratio) = (4,750 * 80%) = 3,800 units
New net income (before taxes) = New contribution margin - Fixed costs = (3,800 * $5) - $100,000 = $18,500
New net income (after taxes) = New net income (before taxes) * (1 - Tax rate) = $18,500 * (1 - 40%) = $11,100
2. To find the level of sales units that would lead to a net income of $160,800, we can use the following equation:
Net income (before taxes) = (Sales units * CM ratio) - Fixed costs
$160,800 = (Sales units * 80%) - $100,000
Sales units * 80% = $160,800 + $100,000
Sales units * 80% = $260,800
Sales units = $260,800 / 80%
Sales units ≈ 3,260 units
Therefore, the correct answer is D. 3,260 units.
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Definition: Biproduct - something that is produced because of making something else. “Profits are a biproduct of successfully solving a problem’’ what does this mean ?
Answers
The statement "profits are a byproduct of successfully solving a problem" means that when a company or individual solves a problem, it can result in generating profits as a secondary outcome.
How to define byproduct ?Profits are not the primary objective but rather a natural consequence of creating value and solving problems for others.
For example, if a company creates a product that solves a problem for its customers, such as a more efficient way of doing something, then customers may be willing to pay for that product, and the company can make a profit as a byproduct of solving the problem. In this sense, the profit is not the ultimate goal but rather a reward for creating value and solving a problem for others.
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Match the following terms and their definitions. Some terms will not be used.
Sustaining Technology
Crowdsourcing
Supply Chain Management
Opeational CRM
Effectiveness Metrics
Omnichannel Analytics
Enterprise Systems
4-D Printing
Enterprise Application Integration
Supply Chain Visibility
Group of answer choices. Additive manufacturing that prints objects capable of transformation and self-assembly
Connects the plans, methods, and tools aimed at integrating separate enterprise systems; considers how legacy systems fit into business processes
Supports traditional transactional processing for day-to-day front-office operations or systems that deal directly with the customers such as list generators, campaign management systems, cross-selling and up-selling, customer service and support, contact centers, sales force automation, web-based self-service, call-scripting and campaign, sales, contact, and opportunity management
The management of information flows between and among activities in a supply chain (which involves all parties directly or indirectly in obtaining raw materials or a product) to maximize total supply chain effectiveness and corporateprofitability; involves procurement supported by 3D printing supports), logistics (such as distribution) supported by drones and Radio Frequency Identification or RFID; and materials management which is supported by robotics
Refers to the wisdom of large groups of people and is the most common form of collective intelligence found outside the organization
Include clickstream data measurements, which measures the exact pattern of a consumer’s navigation through a website, and interactivity measurements, which measures advertising effectiveness by counting visitor interactions with the target ad (like time spent viewing the add, number of pages viewed, and number of repeat visits to the ad) . Produces an improved product (a better, faster, or cheaper product) that customers are eager to buy; typically occurs in an established market with incumbent companies leading the way
Answers
Sustaining Technology: Produces an improved product (a better, faster, or cheaper product) that customers are eager to buy; typically occurs in an established market with incumbent companies leading the way.
Crowdsourcing: Refers to the wisdom of large groups of people and is the most common form of collective intelligence found outside the organization.
upply Chain Management: The management of information flows between and among activities in a supply chain (which involves all parties directly or indirectly in obtaining raw materials or a product) to maximize total supply chain effectiveness and corporate profitability. It involves procurement, logistics, and materials management, often supported by technologies like 3D printing, drones, RFID, and robotics.
Operational CRM: Supports traditional transactional processing for day-to-day front-office operations or systems that deal directly with customers. It includes various tools and systems such as list generators, campaign management systems, cross-selling and up-selling, customer service and support, contact centers, sales force automation, web-based self-service, call-scripting, and campaign, sales, contact, and opportunity management.
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